🔁 Return, Exchange & Refund Policy – Toywise.pk

At Toywise.pk, we’re committed to providing you and your child the best quality educational toys and supplies. While we ensure every product is carefully inspected, we understand that sometimes things can go wrong.

Here’s everything you need to know about returns, exchanges, and refunds.

🕒 Return Window

Customers must notify us of any return or exchange within 3 days of receiving the order by contacting us at [Your Contact Info].
We accept returns within 10 days of delivery — but only under valid conditions (see below).

✅ Accepted Reasons for Return or Exchange

We accept returns or exchanges in the following cases:

  • You received a damaged or defective product
  • The item is not as described or significantly different from what was shown
  • You received the wrong product

❌ Returns for change of mind are not accepted.
However, if the item is unopened and in perfect condition, we may consider an exchange at our discretion.

📦 Return Conditions

To qualify for return or exchange:

  • The item must be unused, unopened, and in its original packaging
  • Books (story books, coloring books, sticker books) and clearance items are non-returnable
  • If a product has been opened, and return is accepted, a minimal handling fee will be deducted from your refund amount. 

💸 Refund Options

For valid claims (damaged, wrong or defective products), you can choose:

  • A refund to your bank account (processed within 10 working days), or
  • A store voucher with 10% extra value for future purchases

💰 Who Pays Return Shipping?

  • The customer is responsible for return shipping costs
  • You must arrange the return and share the courier receipt with us
  • We reserve the right to decline refunds/exchanges after inspecting the returned item

📹 Important: Opening Video Required

To claim a return, exchange or refund:

  • You must record a video while opening the package as proof of damage or issue
  • Without a video, we cannot process your claim

🔄 Exchange Requests

In special cases where the customer wants to exchange an unopened product:

  • We may approve exchange only if the item is sealed and in perfect resale condition
  • Exchanges are subject to stock availability

🧾 After Return: What Happens Next?

Once we receive the returned product:

  • Our team will inspect the item and contact you within 2-4 working days
  • If the return is accepted, refund or exchange will be processed
  • If the return is refused (e.g., item is opened or damaged by user), you’ll need to pay shipping for us to send the item back to you

📬 Contact Us

For return-related queries, contact our support team:
📧 sales@toywise.pk
📞 +92-300-0909389